Shipping

Shipping Time

We strive to process your order as quickly and carefully as possible. Orders for stock items are normally shipped out within 1-3 working days from our warehouse in The Netherlands. After placing your order, you will immediately receive an email confirmation and we will get to work in our warehouse for you.

Some products are marked as "Made to order" on our website. These items are made upon ordering and take longer to ship. This means that, after placing your order, we will contact the brand to start producing that special item for you. We will check with the brand when they expect to have the item available for shipping and send you an update afterwards. We always do our best to complete all orders as soon as possible.

We ship to most destinations within the European Union with PostNL, DHL (and their international partners) and FedEx for the US. You can order with confidence, safe in the knowledge that we’ll do our best to get your goods to you as quickly as we can, in mint condition. We don’t like to guarantee exact delivery times due to unexpected delays that could occur with customs etc.

As soon as we receive your payment, we will do everything we can to deliver your items in a timely fashion. Items currently in stock can be shipped immediately, but "made to order" orders may take longer.

Shipping Rates

This is an overview of our shipping rates for normal packages. Bigger items and furniture require a more custom calculation, which will be visible during checkout. 

• The Netherlands
  Orders > €100 | €10,- shipping
  Orders €100 - €200 | €7,95 Shipping
  Orders over €200 | Free Shipping
  
  
• Belgium, Germany, Luxembourg
  Orders > 200 | €17,50 Shipping
  Orders over €200 | Free Shipping
  
  
• Denmark, Ireland
  Orders > €250 | €30,- Shipping
  Orders over €250 | Free Shipping
  
  
• Austria, France
  Orders > €250 | €22,50 Shipping
  Orders over €250 | Free Shipping
  
  
• Italy, Finland, Portugal, Spain, Sweden
  Orders > €250 | €29,- Shipping
  Orders over €250 | Free Shipping
  
  
• United States
  Min. Order Value €100,-
  Orders from €100,- | €75,- Shipping
  Orders over €750 | Free Shipping

*odd sizes or products with high weights can be different from the schedule above. If your shipping destination is not available, please contact us at the contact form below.

Duties

We are not responsible for any duties, taxes or brokerage charges that may be incurred when the package is imported into your country. Any additional shipping costs, customs fees and taxes incurred for rejected or returned to shipper packages will be the responsibility of the customer.

Product prices listed on this website are inclusive of taxes but exclusive of shipment costs. The cost of shipping depends on the product, destination, shipping option and weight of the parcel. The cost will be calculated at checkout.

Returns

In order to qualify for a return you must contact us at shop@entertheloft.com so that we can give you specific instructions regarding your return. We will also provide you with instructions for your shipment. Shipping fees for returned items are the responsibility of the customer.