We value handcrafted products and feel durability should always be a choice.
All products on our website have been made with a personal touch, some are custom made for you. We have most items in stock and we will ship within 1-3 business days.
Items made to order require more time as they will be made especially for you. We will contact the brand after receiving your order and email you directly with an estimated delivery date. Afterwards we will keep you posted on every step along the way while your new interior treasure is being made.
Our assortment is carefully curated by Floris Koch, our interior designer. Floris is an aesthete at heart, always on the hunt for that perfect finishing detail to make a space come to life. His interior projects inspired endless questions about the origins of every single item, from the linens to the dining tables. That's why we decided to create an online shop and showroom. So that we could share our love for unique makers and for you to enjoy all our favourite interior finds.
Of course, we've got you covered in our general terms and conditions. Once you have purchased your new interior treasure, we will ship it to you in 1-3 days. We work with selected quality carriers for your purchase and can ship to almost anywhere in the world. Most countries are set in our website, but if your home country is not included please feel free to email us at email@example.com.
You can return smaller items that don't fit your project after all within 30 business days,. For bigger items, we will make sure to find a solution that works for both of us. Returning the items safely to us is your own responsibility, please treat them with care. Made to Order and Unique Items items cannot be returned as these were made exclusively for you.
We value you as a customer and would love to help you with your interior projects. Please feel free to reach out to our colleague Joseph with all your questions about The Loft, our products and brands, your order or any other inquiries. Reach out at firstname.lastname@example.org.
Happy with your new interior items? We love to see our products in their new homes. Please share your projects with us on Instagram or Pinterest and don't forget to tag us @entertheloft.
We gladly accept returns within 30 business days of the delivery date. Items returned to us must be in original, re-sellable condition. To qualify for a return, you must contact us at email@example.com so that we can give you specific instructions to complete your return. We will also provide you with an authorization number to be included in your shipment.
Shipping fees for returned items are the responsibility of the customer. After receiving the parcel and after approval of the goods, we will refund the money within 14 days. Unfortunately, these conditions are not applicable to Made To Measure and Made To Order products. These products are custom made especially for you and cannot be returned.