To return a product use the following steps:
All items can be returned or exchanged if they have not been used. Upon return the goods will be inspected and a refund made within 14 days (excluding original delivery charge). If you wish to return an item, you must contact us within 5 business days of receiving the parcel by email at email@example.com. All goods returned must be as new, unused and in their original packaging. With the exception of faulty items or goods damaged in transit, please note that you will need to cover the return postage.
In that case, the parcel is automatically shipped back to us and you are responsible for covering the cost of the return shipping.
That depends on the product. Most products can be shipped within Europe. Outside Europe we can only ship items with can be sent as packages. Contact us at firstname.lastname@example.org about a specific product to see if we can ship to you.
The cost of shipping depends on the destination, shipping option and weight of the parcel. The shipping cost will be calculated at checkout.
The delivery time is variable per product. Many products in our shop are only made after an order is placed and can’t be shipped immediately. For this reason, once the payment is received, it takes up to 10 weeks for us to send the package from our warehouse. To calculate the delivery time for your destination, please refer to Shipping Information.
Adding items to order, changing delivery address and other modifications can be made within 24 hours of order confirmation online. Please contact us by email at email@example.com or call +31 (0) 20 777 000 4.
Cancellation of orders can be made within 24 hours of order confirmation online. A later cancellation is not possible, since we start working on your order as soon as possible and once this time has passed the work may well be in progress.
Payments can be made via iDEAL(NL), VISA, MasterCard and Maestro (credit and debit cards are accepted) or bank transfer. Please select your preferred payment option at checkout.
No we do not. Sorry.
For shop related questions you can email us at firstname.lastname@example.org. For all other questions please use email@example.com. You can also call us on +31 (0) 20 777 000 4. We speak Dutch and English.
These are some of our most frequently asked questions – if you have any other questions you would like answered, please email us.